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Who are Phase83?
Phase 83 is a well established small private company offering specifically tailored IT solutions, consultation, hosting and design services to small and medium sized companies in the TV and media industry. Established as a Sole Trader business in 2005 we rapidly grew from one man freelancer with just too much work to what we are now.
Today Phase83 works with some of the best freelancers and companies across the country to deliver the very best design, development, support and online products at affordable rates.
Why use Phase83?
Our Top Quality Service Level comprises:
- A Managing Director with experience working within the media industry
- Knowledgeable front-line staff with top-quality backup technical support for more complex enquiries
- A level of customer service that is second-to-none.
- Telephones manned by humans rather than voicemail and lines that are open 24 hours per day, 7 days per week
- Email enquiries answered promptly, 7 days per week
- A website that is easy to understand and with our contact details and credentials clearly displayed
Cost
We are not a discount provider and as such we do not seek to provide the cheapest hosting or design services in the marketplace. We have negotiated with many different data facilities and design staff who can provide a service to our exacting standards at a price that ensures both competitiveness and satisfactory service. We continually monitor the cost of our services in comparison to our competitors to ensure that we offer a cost effective solution for our clients. Our negotiated service standards are second to none, because of this we do not have to accept substandard service, neither should our clients.
Customer Service
We prefer the human touch.....
Because our business is truly international we offer a 24hour service to our clients, one of our trained customer service advisors is always on call. We encourage our clients to contact us via their preferred medium and hope to provide an immediate response where appropriate. We encourage a business environment where, in the unlikely event of a query or complaint, our senior management is immediately on hand to address issues. |
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